Buenos días a todos, el martes escribí a la Financial Conduct Authority explicándoles lo que está pasando con Plus 500. Esta mañana me han contestado. Os adjunto la respuesta:
Thank you for contacting the Financial Conduct Authority (FCA) regarding plus500.
I'm sorry to hear your account with Plus500 has been suspended, i can appreciate this must be a frustrating situation for you.
As the financial services regulator we do not have the powers to investigate individual complaints for consumers as we are required by law to remain impartial and therefore at this stage would be unable to comment on what has happened. However I can give you guidance on what you can do to resolve your dispute.
I have checked the Plus500 website and they have issued an update regarding restrictions that have been placed on traders accounts which you may wish to have a look at if you haven't already. The update says that due to anti-money laundering the firm are carrying out a review and traders may not be able to withdraw funds until this has been completed. You can view this update by clicking here.
Your next steps
If you are unhappy with the firm due to the current situation, or any aspect of the service which you have received, you may wish to make a formal complaint to them.
The Financial firms we regulate must respond to your complaint in writing within eight weeks, telling you whether the complaint has been successful or why they need more time to look into it.
Should you not be satisfied with the outcome of your complaint, then, you may refer the matter to the Financial Ombudsman Service (FOS). The FOS was set up to resolve disputes between consumers and authorised firms. I have attached their contact details below for your convenience:
The Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Email: [email protected]
I hope this is helpful to you. I wish you all the best in reaching a positive resolution.
Charnie Taylor (Miss)
Associate | Customer Contact Centre
Financial Conduct Authority | www.fca.org.uk
Consumer Helpline: 0800 111 6768